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Operational Supplies and Equipment (OS&E) Supply

02 | Operational Supplies and Equipment (OS&E) Supply

Whether your goal is to purchase and deliver your complete OS&E on time and budget, reduce the cost of an existing design or improve your product, we have the team and solutions you can trust to help your organization realize its objectives. Building on our extensive hospitality operations experience, our team of OS&E purchasers leverages our global purchasing to source, identify and make recommendations to build your customized OS&E package. In addition to customized packages, our team will supply your brand-identified OS&E Package leading to a detailed and accurate budget.


Your bespoke OS&E Procurement Budget and Cost Plan is designed during the initial planning process, involving the client, operator, and other key parties. Included in the cost plan is a timetable for production and delivery and extensive cost-saving initiatives. The structure of the procurement process is based on both qualitative and quantitative reviews. This includes a comprehensive budget framework designed to minimize total cost.


We build concepts to allow you to visualize what the final result will look like. The OS&E procurement process involves collaboration with the designer, operator, and owner to deliver quality products that match the design intent. Once a purchasing policy and delivery timetable are agreed upon, we utilize our trusted global network of suppliers to identify the best possible supply sources.


We are responsible for the smooth and timely delivery of all OS&E goods from the factory to your project site. With vast experience selecting trusted shipping companies, checking invoices against purchase orders, and the preparation of duty and customs forms, we promise your investment is delivered exactly as and when expected.

Installation & Handover

Similar to the FF&E handover process, our OS&E procurement process is only completed when your goods are on site and in full working order. This involves the collation of all warranties, safety certificates, and service agreement documents. The final handover phase sees our procurement specialists assess and compare invoices against purchase orders, approve payments to suppliers and provide a final budget overview, which details your cost savings.